Refund Policy

At CA12345 Custom Athleticwear we have taken great care to ensure the quality and fit of our garments but understand that sometimes things aren’t quite what you wanted. So we’ve tried to make this as simple as possible.

NON-REFUNDABLE ITEMS

ca12345.ca may, but is under no obligation to, honor requests for refunds for the following reasons:

CUSTOM ORDERED GARMENTS are non-refundable but may be exchanged for another size if we have it in stock.

ca12345.ca Pre – ordered garments are non-refundable but may be exchanged for a gift certificate of equal value. For instance, if you order a garment as a gift for someone and they want to return it, they cannot redeem it for cash but will receive a gift certificate or may exchange the item for something of equal value.

Sale items are non-refundable.

ca12345.ca will not issue a refund if the garment appears to have been worn or laundered. All original tags must be attached.

ca12345.ca will not refund shipping charges on CUSTOM ORDERS.

 

CAN I RETURN A GARMENT?

At ca12345.ca we want you to be happy and enjoy wearing our clothing but if for some reason you must return your garment(s), this is what you need to know:

Be honest with your measurements when referring to our BEFORE ordering. If you are unsure of what size to order Contact Us at info@ca12345.ca and we can help.

Try your CA12345 garment on as soon as you receive it.

Contact Us at info@ca12345.ca if there is something wrong with your garment. Your feedback is important to us.

You can return your CA12345 garment if:

1. you have yet to wear or wash your gear

2. original tags are attached

3. you make the return within 14 days of receiving it.

HOW TO RETURN A GARMENT?

At CA12345 we appreciate you recycling your packaging so whenever possible, please return in the original box.

Use the return address label that came with your order. If you have lost or misplaced it, email us at info@ca12345.ca for shipping address.

A written reason for returning your garment so we can rectify any problems in the future.

WHEN WILL I RECEIVE MY CREDIT?

As soon as ca12345.ca receives your returned garment(s), you will be notified by email. If all return criteria have been met, you will be issued a refund or store credit within 5 business days.

If you want to exchange a garment for a different size, contact us at info@ca12345.ca BEFORE returning your CA12345 garment, so we can pull your replacement from inventory and hold it for you.

 

 

 

 

 

 

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